Rental Policies

These policies summarize the standard rental process for In Color Brand LLC d/b/a In Color Rentals. Your approved quote and signed rental agreement contain the complete terms for your order and control if they differ from this summary.

Rental requests and confirmations

• Adding equipment to a gear list and submitting it does not create a confirmed reservation.
• We review availability, renter information, insurance requirements and order details before confirming a rental.
• A rental is confirmed only after In Color Rentals issues confirmation and all required documents, approvals and payments are complete.

Response times

During business hours, we normally respond to rental requests within one hour. Requests received outside business hours are answered at the beginning of our next open business period. For example, a request received on Saturday will normally be answered Monday morning.

Payment

Payment must be made in full before any equipment leaves our building. Applicable taxes and approved fees will appear on your quote or order.

Security authorization for first-time customers

First-time customers must provide a valid credit card and authorize a security hold equal to 100% of the combined replacement cost of every item supplied, including cases and included accessories. The hold is separate from the rental payment and must be successfully completed before equipment is released. Your bank controls how quickly a released authorization becomes available again.

Identification and insurance

Customers must provide valid government-issued photo identification. A certificate of insurance and additional insured or loss-payee documentation may be required based on the equipment and order. Any requirements shown on the quote or rental agreement must be completed before release.

Pickup and return

• Standard pickup: Monday through Friday, 2:00–4:00 PM, by confirmed appointment.
• Standard return: Monday through Friday, 8:00–10:00 AM, by confirmed appointment.
• Delivery, collection and service outside standard hours are available only when approved in advance and quoted separately.

The customer is responsible for checking the order at pickup and returning all equipment, accessories, media, power supplies and cases in the same condition in which they were supplied, except for normal wear.

Changes and extensions

Changes are subject to availability and written approval. Rental extensions must be requested and approved before the scheduled return time. Keeping equipment beyond the approved period does not automatically extend the rental and may affect other confirmed orders.

Loss, damage and missing items

Notify In Color Rentals immediately if equipment is lost, stolen, damaged or stops working. Do not attempt or authorize repairs without written approval. Charges for loss, damage, missing items, late returns and related costs are governed by the signed rental agreement.

Questions

Contact [email protected] or call 702-703-7701 before submitting your request if you need help planning a package, confirming insurance requirements or arranging delivery or after-hours service.